Shipping

SHIPPING

**** LEVEL 3 UPDATE***  

Due to Recent updates I will be back in the office once a week on Wednesdays to process and ship orders during level 3 in Tāmaki Makarau (Auckland).
 To those who have ordered during level 4, your orders are going to be processed and shipped ASAP.

Thank you for your patience and understanding. NGĀ MIHI 🙏🏼*****

Orders will be shipped via GoSweetSpot and NZ post. We will choose the most effective shipping depending on your location.

Orders within New Zealand should take 2-3 business days to arrive to you after processing and dispatching. Please allow between 3-5 days for rural orders to arrive.

Orders to Australia should take 3-10 business days to arrive once shipped.

*Please note there may be delays due to COVID-19 affecting shipping.

What if my order is lost or damaged?

Although, each order is packaged with aroha and manaaki (Love and care). We understand that unfortunate events can occur in transit.

For lost orders, please contact the delivery service used to deliver your order for assistance in filing claims or locating packages.

After 3 days and no sign of your package or it has arrived damaged, please email us at info@huiahairco.com for further assistance.